Delivery & returns

Delivery

Following your video consult with the doctor, your treatment plan will be dispatched within two to five business days into the Australia Post Express network. General information about Australia Post's delivery times and standards can be confirmed on the Australia Post website.

Australia Post is a third party delivery provider engaged by Mosh and, as such, Mosh cannot be liable for any loss or damage (including but not limited to consequential loss) resulting from the conduct of Australia Post.

All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours.

Returns

We will provide you with a refund on your treatment plan if:

  • The doctor decides it is not appropriate to provide a teatment plan to you;
  • You apply for the money back guarantee;
  • The treatment plan ordered is no longer available; or
  • An incorrect treatment plan or pricing error is identified.

If your refund is approved, it can take up to 14 days to be completed. Due to state health regulations general medicines and prescriptions including any preparation that is taken orally cannot be returned / reused. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.