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The Basics

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How much do the plans cost?

Pricing varies depending on the issue you're trying to treat and whether it's a prescription or non-prescription product.

Click here to view pricing.

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How long has Mosh been around for?

Mosh launched in early 2019 from the sunny shores of Bondi Beach, Sydney.

Click here to learn more about us!

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What is Mosh?

Mosh is a men’s online health platform that connects Australian men with Australian doctors, psychologists and pharmacies. Our goal is to get men the help they need without all the hassle, seriousness and sometimes awkwardness of seeing your doctor.

Our platform currently offers personalised programs for:

  • Hair loss
  • Erectile dysfunction
  • Premature ejaculation
  • Acne
  • Anti-ageing skin care; and
  • Mental health.
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How do I get started with a Mosh plan?

It's really simple, select the problem you are looking to treat on our website and you will be directed to an online assessment.

The online assessment generally takes 2 to 5 minutes to complete and can be done discreetly and conveniently from your mobile or desktop. This information will be passed on to a doctor registered on the Mosh platform who will use this to recommend the best course of treatment for you. Communication with the doctor is 100% online.

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What happens after I complete the questionnaire?

The doctor will make an independent assessment based on your answers from the questionnaire and recommend a treatment plan. Regardless of your suitability for treatment, you will be notified by the Mosh team via email & SMS within 48 hours of completing the questionnaire.

If the doctor recommends a plan that contains prescription treatments and you have received an email or SMS confirming this, then click on the link to be directed to a page where you can learn more about the treatments recommended (not prescribed!).

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What happens after checkout?

If you have decided to proceed with the doctor recommendation and have already made payment, the doctor may follow up with further questions via text or phone, require you to have a further video consultation or ask you to undertake certain tests. If the doctor decides that it’s clinically appropriate to write a prescription, they will. No prescription treatments can be dispatched without a prescription issued by the doctor.

If you don’t want to go ahead with prescription treatments, you can look into the non prescription products or contact support to request a refund.

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Is Mosh a subscription service?

Short answer is yes.

Pharmacies registered on the Mosh platform dispatch your treatment every 1-3 months so you never run out.

You have the option to cancel, change or pause your subscription at any time!

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Am I locked in? Any fine print?

Absolutely not! Just jump online and hit cancel anytime.

No need to cancel if you’re just looking to delay or change your order. These options are available in your online portal!

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What if I pay and after speaking with the Mosh doctor I decide not to proceed?

If the doctor deems you unsuitable for prescription treatments or you change your mind about going ahead, you’ll be fully refunded. You will not be charged for the cost of the doctor consultation!

Contact support to request a refund.

Medical

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How do I change my prescription?

Changes to dosages or the treatment form will require a video consult with a doctor registered on the Mosh platform. There are no additional fees for these consults.

If you are looking to remove a particular product from your plan, a doctor's consult is not required and Mosh support will be able to assist you. Contact support.

Are your doctors registered?

Yes, all doctors on the Mosh platform are registered and licensed in accordance with the Australian Health Practitioner Regulation Agency (AHPRA).

Learn more about how we work with our doctors here.

Will I speak with a doctor?

Mosh is a platform that connects you with doctors. You can consult with your doctor via: text, phone or video.

The method of communication will be at your and the doctor’s discretion. As part of your subscription, you have access to follow-ups 365 days a year without incurring additional fees.

How do the video consults work?

Using our platform you will have access to doctors 7 days a week, from 9:30am to 6:45pm AEST.

  1. Lock in a convenient time for the video call.
  2. Receive an appointment confirmation via SMS (includes a unique link).
  3. Click the unique link 2 minutes prior to your consultation time.
  4. You will then be connected with a doctor via video.
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How do I renew my prescription?

Renewing your prescription is easy.

We will send you a reminder via email and SMS when your prescription is due to expire. Then, simply log in to your online portal and follow the prompts.

Can I use my own pharmacy instead?

Prescriptions issued by doctors on the Mosh platform can be faxed and mailed to the pharmacy of your choice.

You will be given the option to nominate a pharmacy of your choice during the sign up and renewal flow.

Can I see my prescription?

This is definitely possible!

Contact support to request a PDF copy of your prescription (you will be required to verify your identity).

Can I pick the doctor I speak to?

This can definitely be arranged! Contact support to request to speak with a specific doctor as we will need to check when that doctor is working next!

Orders

How much treatment is in each order?

Each parcel contains 1-3 months’ worth of treatment depending on your subscription.

At the end of the subscription period, your nominated pharmacy will prepare and dispatch the next lot of treatment so you don’t run out.

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My order was lost, damaged or missing something!

If your tracking indicates the parcel has been delivered but is nowhere to be seen or there’s an issue with the products you’ve received, please make our support team aware.

We will make sure it’s taken care of. Contact support.

What’s your refund policy?

We’ll always do what we can to help.

Orders are dispatched by the pharmacy within 24 hours of the payment being processed. We ask that you let us know immediately so we can notify the pharmacy to withhold your order.

Any cancellation request made after the pharmacy sends out your order may be rejected.

Contact support if there’s been an issue!

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I haven't received my next lot of treatment!

Made a payment but haven’t received any tracking details? Before anything please check your spam or junk folder in case it’s ended up there somehow.

There’s two things that may have happened:

  1. Your prescription has no repeats remaining and therefore the pharmacy is unable to dispatch your treatments without a new prescription.  Log in to your online portal to renew your prescription.
  2. Payment was unsuccessful and no order was processed. Log in to your account and update payment details anytime.

Contact support if you need further assistance.

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Why is my order being returned to sender?

If Australia Post was unable to deliver your parcel to your address provided to us in your account, they’ll return your parcel back to the dispensing pharmacy. It’s likely due to an incorrect address we have on file. Please log in to your account and double check the address you provided.

Contact support for further assistance.

Manage account

How do I change my postal address?

You will need to login to your online portal to update your postal address.

  1. Click here to access your online portal
  2. Click 'Profile'
  3. Click 'Edit' in the 'Shipping info' section
How do I update my payment details?

You will need to login to your online portal to update your payment information.

  1. Click here to access your online portal
  2. Click 'Profile'
  3. You will then see the 'Payment info' section
How can I cancel my subscription?

You will need to login to your online portal to cancel your subscription.

  1. Click here to access your online portal
  2. Click 'Subscriptions'
  3. Click 'Manage' on the specific subscription
  4. Click 'Cancel subscription'
How can I delay my next order? I’m not ready for it yet.

You will need to login to your online portal to delay the date of your next order.

  1. Click here to access your online portal
  2. Click 'Subscriptions'
  3. Click 'Manage' on the specific subscription
  4. Click 'Change next renewal date'
I need my next order sooner than expected

You will need to login to your online portal to bring the date of your next order forward.

  1. Click here to access your online portal
  2. Click 'Subscriptions'
  3. Click 'Manage' on the specific subscription
  4. Click 'Change next renewal date'

Postage

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Do you deliver overseas?

Doctors registered on the Mosh platform are unable to prescribe medications to patients outside of Australia. If you are an existing Mosh customer and moving overseas then please contact support.

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Does Mosh deliver nationwide?

Yes! Mosh delivers anywhere within Australia Post’s reach.

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Can I have my treatment sent to a PO Box?

Yes! Your treatment can be sent to a PO Box of your choosing.

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How long does delivery take?

The pharmacy will typically dispense your treatment within 2-4 days of your payment being processed and express post is used to accelerate delivery. Once your parcel is on its way, tracking details will be emailed to you!

If you can’t find this email, please check your spam or junk folder, otherwise contact support.

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What happens if I’m not home to receive the parcel?

Australia Post will leave your parcel at your property if there is a safe place to leave it.

If there is no safe place, your parcel will be taken to the nearest Australia Post office.

Please contact support if you prefer to arrange sign on delivery. That way if you’re not home to sign for the parcel, Australia Post will leave a slip for you in the mailbox advising that your parcel will be awaiting collection at the nearest post office.

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How much is postage?

Postage is included in your subscription, so no additional costs are incurred.

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Is your packaging discreet?

Yes!

All Mosh products are sent in a green compostable mailer bag that contains a small letter “M” and a bit of text relating to the eco-friendly mailer.

There is no mention of “Mosh” or any text to suggest the contents inside.

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