Find the answers.
We're an open book and we're here to help.
We're an open book and we're here to help.
The Basics
Pricing varies depending on the issue you're trying to treat and whether it's a prescription or non-prescription product.
Click here to view pricing.
Mosh launched in early 2019 from the sunny shores of Bondi Beach, Sydney.
Click here to learn more about us!
Mosh is a men’s online health platform that connects Australian men with Australian doctors, psychologists and pharmacies. Our goal is to get men the help they need without all the hassle, seriousness and sometimes awkwardness of seeing your doctor.
Our platform currently offers personalised programs for:
It's really simple, select the problem you are looking to treat on our website and you will be directed to an online assessment.
The online assessment generally takes 2 to 5 minutes to complete and can be done discreetly and conveniently from your mobile or desktop. This information will be passed on to a doctor registered on the Mosh platform who will use this to recommend the best course of treatment for you. Communication with the doctor is 100% online.
The doctor will make an independent assessment based on your answers from the questionnaire and recommend a treatment plan. Regardless of your suitability for treatment, you will be notified by the Mosh team via email & SMS within 72 hours of completing the questionnaire.
If the doctor recommends a plan that contains prescription treatments and you have received an email or SMS confirming this, then click on the link to be directed to a page where you can learn more about the treatments recommended (not prescribed!).
If you have decided to proceed with the doctor recommendation and have already made payment, the doctor may follow up with further questions via text or phone, require you to have a further video consultation or ask you to undertake certain tests. If the doctor decides that it’s clinically appropriate to write a prescription, they will. No prescription treatments can be dispatched without a prescription issued by the doctor.
If you don’t want to go ahead with prescription treatments, you can look into the non prescription products or contact support to request a refund.
Short answer is yes.
Pharmacies registered on the Mosh platform dispatch your treatment every 1-3 months so you never run out.
You have the option to cancel, change or pause your subscription at any time!
Absolutely not! Just jump online and hit cancel anytime.
No need to cancel if you’re just looking to delay or change your order. These options are available in your online portal!
If the doctor deems you unsuitable for prescription treatments or you change your mind about going ahead, you’ll be fully refunded. You will not be charged for the cost of the doctor consultation!
Contact support to request a refund.
Medical
Changes to dosages or the treatment form will require a video consult with a doctor registered on the Mosh platform. There are no additional fees for these consults.
If you are looking to remove a particular product from your plan, a doctor's consult is not required and Mosh support will be able to assist you. Contact support.
Yes, all doctors on the Mosh platform are registered and licensed in accordance with the Australian Health Practitioner Regulation Agency (AHPRA).
Learn more about how we work with our doctors here.
Mosh is a platform that connects you with doctors. You can consult with your doctor via: text, phone or video.
The method of communication will be at your and the doctor’s discretion. As part of your subscription, you have access to follow-ups 365 days a year without incurring additional fees.
Using our platform you will have access to doctors 7 days a week, from 9:30am to 6:45pm AEST.
Renewing your prescription is easy.
We will send you a reminder via email and SMS when your prescription is due to expire. Then, simply log in to your online portal and follow the prompts.
Prescriptions issued by doctors on the Mosh platform can be faxed and mailed to the pharmacy of your choice.
You will be given the option to nominate a pharmacy of your choice during the sign up and renewal flow.
This is definitely possible!
Contact support to request a PDF copy of your prescription (you will be required to verify your identity).
This can definitely be arranged! Contact support to request to speak with a specific doctor as we will need to check when that doctor is working next!
Orders
Each parcel contains 1-3 months’ worth of treatment depending on your subscription.
At the end of the subscription period, your nominated pharmacy will prepare and dispatch the next lot of treatment so you don’t run out.
If your tracking indicates the parcel has been delivered but is nowhere to be seen or there’s an issue with the products you’ve received, please make our support team aware.
We will make sure it’s taken care of. Contact support.
We’ll always do what we can to help.
Orders are dispatched by the pharmacy within 24 hours of the payment being processed. We ask that you let us know immediately so we can notify the pharmacy to withhold your order.
Any cancellation request made after the pharmacy sends out your order may be rejected.
Contact support if there’s been an issue!
Made a payment but haven’t received any tracking details? Before anything please check your spam or junk folder in case it’s ended up there somehow.
There’s two things that may have happened:
Contact support if you need further assistance.
If Australia Post was unable to deliver your parcel to your address provided to us in your account, they’ll return your parcel back to the dispensing pharmacy. It’s likely due to an incorrect address we have on file. Please log in to your account and double check the address you provided.
Contact support for further assistance.
Manage account
You will need to log in to your online portal to update your postal address.
You will need to log in to your online portal to update your payment information.
You will need to log in to your online portal to cancel your subscription.
You will need to log in to your online portal to delay the date of your next order.
You will need to log in to your online portal to bring the date of your next order forward.
Postage
Doctors registered on the Mosh platform are unable to prescribe medications to patients outside of Australia. If you are an existing Mosh customer and moving overseas then please contact support.
Yes! Mosh delivers anywhere within Australia Post’s reach.
Yes! Your treatment can be sent to a PO Box of your choosing.
The pharmacy will typically dispense your treatment within 2-4 days of your payment being processed and express post is used to accelerate delivery. Once your parcel is on its way, tracking details will be emailed to you!
If you can’t find this email, please check your spam or junk folder, otherwise contact support.
Australia Post will leave your parcel at your property if there is a safe place to leave it.
If there is no safe place, your parcel will be taken to the nearest Australia Post office.
Please contact support if you prefer to arrange sign on delivery. That way if you’re not home to sign for the parcel, Australia Post will leave a slip for you in the mailbox advising that your parcel will be awaiting collection at the nearest post office.
Postage is included in your subscription, so no additional costs are incurred.
Yes!
All Mosh products are sent in a green compostable mailer bag that contains a small letter “M” and a bit of text relating to the eco-friendly mailer.
There is no mention of “Mosh” or any text to suggest the contents inside.
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