The Basics
Pricing varies depending on the issue you're trying to treat and whether it's a prescription or non-prescription product.
Click here to view pricing.
Mosh launched in early 2019 from the sunny shores of Bondi Beach, Sydney.
Click here to learn more about us!
Mosh is a men’s online health clinic that connects Australian men with Australian doctors. Our goal is to get men the help they need without all the hassle, seriousness and sometimes awkwardness of seeing your doctor.
Our platform currently offers personalised programs for:
It's really simple, select the problem you are looking to treat on our website and you will be directed to an online assessment.
The online assessment generally takes 2 to 5 minutes to complete and can be done discreetly and conveniently from your mobile or desktop. This information will be passed on to your Mosh doctor who will use this to recommend the best course of treatment for you. Communication with a Mosh doctor is 100% online.
The doctor will make an independant assessment based on your answers from the questionnaire and recommend a treatment plan. Regardless of your suitability for treatment, you will be notified by the Mosh team via email & SMS within 48 hours of completing the questionnaire.
If the doctor recommends a plan that contains prescription treatments and you have received an email or SMS confirming this, then click on the link to be directed to a page where you can learn more about the treatments recommended (not prescribed!).
If you have decided to proceed with the doctor recommendation and have already made payment, you will need to book in a video consult with a Mosh doctor to receive your prescription. No prescription products can be dispatched without a prescription issued by the doctor.
Haven't booked in your consult with the doctor? Click here.
If you don’t want to go ahead with the video consult, you can look into the non prescription products or contact support to request a refund.
Short answer is yes.
Our pharmacies registered on the Mosh platform dispatch your treatment every 3 months so you never run out.
You have the option to cancel, change or pause your subscription at any time!
Each parcel contains 3 months worth of treatment.
Assuming a valid script is on file at that pharmacy, at the end of the third month the pharmacy will prepare and dispatch the next lot of treatment so you don’t run out.
Absolutely not! Just jump online and hit cancel anytime.
No need to cancel if you’re just looking to delay or change your order. These options are available in your online portal!
If the doctor deems you unsuitable for prescription treatments or you change your mind about going ahead, you’ll be fully refunded. You will not be charged for the cost of the doctor consultation!
Contact support to request a refund.
Medical
Changes to dosages or the treatment form will require a video consult with a Mosh doctor. These consults are free of charge as part of your treatment plan.
If you are looking to remove a particular product from your plan, a doctors consult is not required and Mosh support will be able to assist you. Contact support.
Changes that are requested during the order cycle will be subject to a $60 dispensing fee to cover a portion of the treatment prepared and express posted by the pharmacy. It’s also important to note that even if prescription treatments are returned to the pharmacy they can not be resold or re-distributed.
The incurrence of a dispensing fee is assessed on a case by case basis and we ask that you contact support to have this looked at ASAP!
Yes, all Mosh doctors are registered and licensed in accordance with Australian Health Practitioner Regulation Agency (AHPRA).
Learn more about how we work with out doctors here.
Mosh is a platform that connects you with a doctor. You can consult with your doctor via: text, phone or video.
The method of communication will be dependent on your medical history and treatment plan. As part of our service all patients have access to free follow-ups 365 days a year.
Using our platform you will have access to our team of doctors 7 days a week, from 9:30am to 6:45pm AEST.
Prescriptions for hair loss, sexual health or skincare treatments may be accepted depending on what the script includes.
If you wish to use another pharmacy to dispense your treatments, your existing pharmacy must fax and send through the original physical prescription to our pharmacies registered on the Mosh platform. Contact support to request this info!
Once our pharmacies registered on the Mosh platform have obtained your original, valid prescription, they will be able to dispense the particular treatments.
Renewing your prescription is easy.
The rest we take care of!
Prescriptions issued by the Mosh doctors can be faxed and mailed to the pharmacy of your choice.
There is a $35 fee associated with this request which covers the cost of the doctor consultation.
Contact support to request this.
This is definitely possible!
Contact support to request a PDF copy of your prescription (you will be required to verify your identity).
This can definitely be arranged! Contact support to request to speak with a specific doctor as we will need to check when that doctor is working next!
Orders
Each parcel contains 3 months worth of treatment.
At the end of the third month the pharmacy will prepare and dispatch the next lot of treatment so you don’t run out.
If your tracking indicates the parcel has been delivered but is nowhere to be seen or there’s an issue with the products you’ve received, please make our support team aware.
We will make sure it’s taken care of. Contact support.
We’ll always do what we can to help.
Orders are dispatched by the pharmacy within 24 hours of the payment being processed. We ask that you let us know immediately so we can notify the pharmacy to withhold your order.
Any cancellation request made after the pharmacy sends out your order may be rejected.
Contact support if there’s been an issue!
Made a payment but haven’t received any tracking details? Before anything please check your spam or junk folder in case it’s ended up there somehow.
There’s three things that may have happened:
Contact support if you need further support.
If Australia Post were unable to deliver your parcel to your address provided to us in your account, they’ll return your parcel back to the dispensing pharmacy. It’s likely due to an incorrect address we have on file. Please log in to your account and double check the address you provided.
Contact support to have your order re-sent.
Manage account
You will need to login to your online portal to update your postal address.
You will need to login to your online portal to update your payment information.
You will need to login to your online portal to cancel your subscription.
You will need to login to your online portal to delay the date of your next order.
You will need to login to your online portal to bring the date of your next order forward.
Postage
Our Mosh doctors are unable to prescribe medications to patients outside of Australia. If you are an existing Mosh customer and moving overseas then please contact support.
Yes! Mosh delivers anywhere within Australia Post’s reach.
Yes! Your Mosh treatment can be sent to a PO Box of your choosing.
The pharmacy will dispense your treatment within 24 hours of your payment being processed and use express post to accelerate delivery. Once your parcel is on it’s way, tracking details will be emailed to you automatically!
If you can’t find this email, please check your spam or junk folder, otherwise contact support.
Australia Post will leave your parcel at your property if there is a safe place to leave it.
If there is no safe place, your parcel will be taken to the nearest Australia Post office.
Please contact support if you prefer to arrange sign on delivery. That way if you’re not home to sign for the parcel, Australia Post will leave a slip for you in the mailbox advising that your parcel will be awaiting collection at the nearest post office.
For you, nothing.
Express postage to anywhere in Australia is included in the price of every order.
Yes!
All Mosh products are sent in a green compostable mailer bag that contains a small letter “M” and a bit of text relating to the eco-friendly mailer.
There is no mention of “Mosh” or any text to suggest the contents inside.
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