Promotions terms and conditions

From time to time, we may offer promotions to new, existing and potential users (Promotions). 
The specific terms set out on this page apply in addition to our standard Terms and Conditions (including clause 13, which applies to all Promotions) and our Privacy Policy
We will endeavor to keep this page updated, but we may vary a Promotion from time to time where reasonable to do so. Any variation will not affect accrued promotional entitlements.
This list is not exhaustive, and other Promotions may be offered from time to time at our discretion

$100 Intro Offer on first month of Eligible Weight Loss Programs

• Offer Overview: Save $100 on your first month when you redeem the promo code MOSHINTRO100 at checkout.
• Eligibility Criteria: Offer applies to new weight loss treatment customers who purchase a weight loss treatment program, assigned by a Mosh practitioner. Offer applies to the first billing period only. 
• Exclusions: Offer excludes unlimited dietitian plans, OTC plans or meal replacement plans. If your treatment plan is changed to a plan that isn’t eligible for the Offer, the coupon will not apply automatically. 
• General Conditions: 
  - This promotion is valid for one-time use per customer.
  - Discounts cannot be transferred, exchanged or combined with any other promotions.
  - Offer ends November 30, 2025 and may be extended at our sole discretion. 
  

55% off on first three months of Hair Loss Programs

• Offer Overview: Save 55% off your first order (covering the first 3 months of hair loss treatment) when you redeem the promo code HAIR55 at checkout.
• Eligibility Criteria: Offer applies to new hair loss treatment customers who purchase a hair loss treatment program, assigned by a Mosh practitioner. Offer applies to the first billing period only. If your treatment plan is changed to a plan that isn’t eligible for the Offer, the coupon will not apply automatically. 
• General Conditions:
  - This promotion is valid for one-time use per customer.
  - Discounts cannot be transferred, exchanged or combined with any other promotions.
  - Offer ends November 30, 2025 and may be extended at our sole discretion.

20% Off Your First Order on Eligible Sexual Health Treatments

• Offer Overview: Save 20% off the first order on eligible sexual health treatments when you redeem the promo code S3X20 at checkout.
• Eligibility Criteria: Offer applies to new sexual health treatment customers who purchase a sexual health treatment, assigned by a Mosh practitioner. If your treatment plan is changed to a plan that isn’t eligible for the Offer, the coupon will not apply automatically. 
• General Conditions:
  - This promotion is valid for one-time use per customer.
  - Discounts cannot be transferred, exchanged or combined with any other promotions.
  - Offer ends November 30, 2025 and may be extended at our sole discretion.

$50 off first eligible treatment

• Offer Overview: Save $50 off your first treatment when you redeem the promo code SNEAKY50AU at checkout.
• Eligibility Criteria: Offer applies to new customers on their first purchase of an eligible treatment program. If the treatment program is eligible, the discount will apply automatically on checkout. If the discount code does not apply, your treatment program is not eligible. 
• General Conditions:
  - This promotion is valid for one-time use per customer.
  - Discounts cannot be transferred, exchanged or combined with any other promotions.
  - Offer ends November 30, 2025 and may be extended at our sole discretion.

Mosh Price Match Guarantee

1. Overview of the Guarantee

Mosh offers a Price Match Guarantee to ensure you receive the best possible price for your hair loss treatment. If you find a lower price for an identical or substantially comparable program (including unlimited practitioner consultations, medical treatment and delivery) from an Approved Competitor, we will match that price, subject to these terms.

Mosh reserves the right, acting reasonably, to refuse a Price Match Guarantee if it does not meet these terms.

Hair Bonus Offer: If you are price matching an eligible hair loss program, we will include our Better Hair Shampoo & Conditioner bundle (valued at $60 RRP for a 3-month supply) at no additional cost. Please note, the bonus shampoo and conditioner is subject to availability.

Weight Bonus Offer: If you are price matching an eligible weight loss program, we will include a voucher for you to redeem a bottle of our smoothie mix (valued at $69.99 RRP) at no additional cost. Please note, the bonus smoothie mix is subject to availability.

2. Eligibility Criteria

To be eligible for a Price Match, all the following conditions must be met:

• Eligible Programs: The Price Match Guarantee is only available for hair loss and weight loss treatment programs prescribed by a Mosh practitioner and excludes over-the-counter (OTC) products.
• Identical/Substantially Comparable Offer: To confirm a Price Match, you’ll need to have received a treatment plan from both the competitor and Mosh which meets the conditions set out below. The competitor’s treatment plan must be: Equivalent to Mosh’s in treatment and dosage; Equivalent pricing to Mosh's on the same billing cycle (e.g., monthly); Substantially comparable to Mosh's in terms of ongoing care and support inclusions (specifically, unlimited practitioner consultations and ongoing check-ins, medical treatment and delivery).
• New Plans Only: Promotions apply exclusively to new treatment plans (treatment or dosage) and cannot be applied to active plans. Approved price matches will apply to the next applicable billing period and cannot be applied retroactively.
• New and Returning Customers: The price match is valid for all customers subject to the following conditions: For existing customers and returning customers, price matches are not valid alongside any competitor introductory or promotional offers (e.g. discounts across month one). These customers are also not eligible for any bonus giveaways in connection with a Price Match Guarantee. Existing customers and returning customers who have been on the same Mosh treatment plan in the past 45 days are not eligible for the Price Match Guarantee on the same treatment plan.
• Availability: The competitor's offering must be readily available for purchase at the advertised lower price at the time of verification with demonstration that it is valid. Any personalised offers must be presented within 14 days.
• Exclusive Offers: Mosh reserves the right to refuse limited or exclusive promotions, including but not limited to select ambassador, affiliate offers or friend and family offers.
• Mosh reserves the right, acting reasonably, to refuse a Price Match Guarantee if it does not meet these criteria, and at Mosh’s sole discretion, to propose an alternative offer.

3. How to Claim

• Contact Support: To process a Price Match Guarantee claim and make your purchase, please contact our customer support team via the designated form.
• Provide Evidence: You will need to provide clear evidence of the lower price, such as a URL to the competitor's website or screenshot of a payment page (including details of the program, price and terms) for us to verify.
• Verification: Our team will verify the competitor's price and your eligibility according to these terms. You can typically expect a response within 2 business days.

4. Offer Limitations & Exclusions

• Redemption Period: Once a price match is confirmed, a unique code will be provided. This code must be claimed and the purchase completed within 7 days of issuance. Codes not redeemed within this period will be void, requiring a new submission.
• Clinical Suitability: Suitability for any treatment is subject to evaluation and approval by a clinically independent doctor or nurse practitioner. A price match does not guarantee treatment suitability. If you are deemed ineligible for treatment, any payment made will be refunded in accordance with our standard terms and conditions.
• Offer Duration: Once applied, the price match offer will be active and applied to ongoing eligible plans for a period of 12 months. Should you pause or cancel the plan, the price match offer will cease to apply.
• Plan Changes: Your price match offer is valid only on the specific program you claimed on (specific treatment, dosage and support inclusion). If your plan changes (for example, due to a change in dosage), your plan will return to regular pricing.
• Usage Limit: This offer can be claimed once per customer, per eligible plan.
• Bonus Availability: The bonus Better Hair Shampoo & Conditioner bundle, The Healthy Mummy voucher, smoothie mix and additional bonus offers are subject to availability and may be withdrawn without notice. Bonus availability will be confirmed at the time of price match approval. Any bonus product offers cannot be exchanged for cash, or other products or services.

5.Approved Competitors

The Price Match Guarantee is currently available across the following pre-approved online clinics (subject to change):

• Eucalyptus Juniper
• Eucalyptus Pilot
• Youly
• Hub Health
• The Hairy Pill
• Ashley and Martin

For clinics not listed, please reach out via the form for review and consideration.

6. Important Disclaimers

• Right to Refuse: Mosh reserves the right to refuse or cancel a Price Match Guarantee if it does not meet these terms and conditions, or if we suspect any fraudulent activity or misuse of the guarantee.
• Modification of Terms: Mosh reserves the right to modify or withdraw the Price Match Guarantee and its terms and conditions at any time without prior notice. Any variation will not affect approved Price Match claims.

7. Further Assistance

• If you are unsure about any aspect of our Price Match Guarantee or have a question, please do not hesitate to contact our customer support team. We're happy to help.